Service Architecture - Telecoms & IT Consulting.
Your Service Solution is a key business differentiator, where customer perception will be a measure of your organisation's credibility and competence. Make it easy for your customers to do business with you, make great service a part of their experience, and enable your business to focus more time on growth and less time on service failures. It just works.
We provide expertise to understand your business operations, then define the journey on how to transform service levels from good to great, and make service introduction and business change a systematic part of your service delivery. Our professional services follow the 5 key stages of service transformation: 1. Business Requirements / Analysis - Understanding your needs, operational capability and exploring options on how requirements can be met. 2. Service Design - Defining a Service Solution that will work for your Business. 3. Process Design - Developing systematic delivery methods that meet industry best practice. 4. IT System Specification - Developing the IT systems and organisational data structures to support the process. 5. Operational Implementation - People, Process, Data & Systems. Bringing it together through testing, training and operational acceptance.
Mangethari Ltd was founded in October 2008 by its Director & Principal Service Architect, Mr Malcolm Young. Mr Young has over 18 years experience in the telecoms industry, and has spent the past 5 years developing service solutions within the Managed Services environment. Mr Young will be a presenter at the itSMF UK Conference in November 2008, presenting his work on "Effective Service Delivery within Complex Supply Environments".
Please email: info@mangethari.co.uk for further information.
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